This privacy statement applies to all personal data that we process and to all domains related to us. This includes the personal data of everyone who has ever been in contact with us or visited our website, such as visitors, customers, and business contacts. Personal data are all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number, or browsing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

We process the personal data of everyone who has been in contact with us or has visited our website. This includes visitors, private customers, business customers, and contacts of our partners.

We keep your personal data as long as we have to according to the law and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we keep your data according to the legal retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we keep specific data from you, please contact us.

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

We have done a lot to protect your data both organizationally and technically as well as possible. We have secured our systems and various communication means to ensure that your data does not fall into the hands of others. So your data is safe with us. We also ensure that your data is only used by people who have received permission from us. If you have questions about the specific way of securing, please contact us.

Since we use your personal data, you have various rights. We list these rights below for you.

Right to information
We must explain to you in a clear and understandable manner what we do with your data and what control you have over it. That is why we explain in this privacy statement in detail which data we collect from you and how we handle your data.

Right of access
You can always ask us to view the data that we have about you.

Right to correction
You can ask us to correct your data if it is incorrect or incomplete.

Right to object
You can object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate that you no longer want to receive mail from us. This also applies to personalized recommendations on our website.

Right to data portability
If you are our customer or have given permission for the use of your data, you can ask us to send you the digital data we have about you. This way, you can transfer that data to another organization if you wish.

Right to restriction
You can ask us to limit the use of your data. This means that in certain cases we may only store your data and not use it.

Right to be forgotten
You can ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases, we may not yet delete your data. For example, we must keep some data for 7 years for the tax authorities.

Right to file a complaint
You can file a complaint about the way we handle your data. If you have a complaint, we would like to resolve it for you. Please contact us for this. You can also submit your complaint to the Personal Data Authority. Of course, we hope it doesn't come to that, but in the worst case, you can also go to court. In that case, it is the court in the location of Studio True Stories that will handle your complaint.

How do I submit a request or complaint?
Send your request or complaint to us via speak@studiotruestories.com. We process your request or complaint within 30 days. If it concerns multiple requests or complaints, or if your request or complaint is complex, this may take more time. In that case, we will contact you at the latest within 60 days. We may ask you to identify yourself. In that case, we ask for your details to make sure that you are the correct person whose personal data it is.

Our privacy statement must meet various conditions. You can find these conditions particularly in the General Data Protection Regulation (GDPR). In addition, the general rules according to Dutch law apply to our privacy statement.

We do not specifically target minors with our website or as an organization. This means that if you are under 18 years old, you need the consent of a parent or guardian to use our website. If you are a minor visiting our website or webshop, we assume that you have received this permission for your visit.

www.studiotruestories.com uses cookies. A cookie is a simple small file that is sent along with pages of this website and/or Flash applications and is stored by your browser on the hard drive of your computer, mobile phone, smartwatch, or tablet. The information stored therein can be sent back to our servers during a subsequent visit.

The use of cookies is of great importance for the proper functioning of our website, but also cookies of which you do not directly see the effect are very important. Thanks to the (anonymous) input from visitors, we can improve the use of the website and make it more user-friendly.

You have the right to access, rectification, restriction, and deletion of personal data. In addition, you have the right to object to the processing of personal data and the right to data portability. You can exercise these rights by sending us an email via speak@studiotruestories.com. To prevent misuse, we may ask you to adequately identify yourself. When it comes to access to personal data linked to a cookie, we ask you to send a copy of the cookie in question. You can find this in the settings of your browser.

The text of the web can change due to continuous developments. This also applies to our cookie statement. Therefore, please read this statement regularly to stay informed about any changes.

In blog articles, use can be made of content that is hosted on other sites and accessed on www.studiotruestories.com via certain codes (embedded content). Think, for example, of YouTube videos. These codes often use cookies. However, we have no control over what these third parties do with their cookies.

It is also possible that cookies are placed by others through our website by our advertisers. When you find these cookies in your browser, we cannot control them. It is then necessary to consult the third party's privacy statement.

We will have to adjust these statements occasionally, for example when we adjust our website or the rules around cookies change. You can consult this web page for the latest version.